*SUBSCRIBERS* ORDER NOW FOR YOUR NOVEMBER BOX

FAQ

General

Zócalo Pan Dulce is freshly baked artisan sweet Mexican bread delivered to your door every month! Each box contains a variety of breads such as conchas, piernas, borrachos, besos, to name a few. Boxes come with your choice of chocolate tablets from either Abuelita or Ibarra. 

Choose to pay month to month or save more money by choosing our three month or six month plan. Your artisinal pan dulce will ship the same day that it comes out our ovens in special packaging to maintain its freshness for its arrival to your door.

At this time, we can only apply one promotion or discount per order.

Each box comes with 15 pieces of bread along with a 2 tablets of chocolate

GIFT BOX: it's a one time payment, and does not auto-renew.  You can personalize your own message that will be sent to the recipient. SUBSCRIPTION BOX: It's either monthly, every 3 months or every 6 months subscription. It auto-renews and you can cancel anytime.

Shipping

Pan Dulce boxes are shipped between the 20th and 25th of every month, when you order by the 18th, which is our cutoff date to receive orders that same month.

Please note we can not guarantee delivery times. Once the box leaves our facility, the shipping carrier assumes all responsibility for timely delivery.

Shipping is already included in the plan of your choice

We currently only ship to the U.S right now via U.S.P.S Priority mail.  We are looking into shipping into Canada in the future.

You can manage the shipping address from your account online. Just sign in at https://zocalopandulce.com/account ->click on Manage Subscriptions > Click EDIT where it shows "Ships to" > Change Address and save.

Billing

.1) For monthly subscriptions you will be billed as follows: first payment upon sign up and then on a recurring basis on the 5th of each month. As you are charged upon signup, you won't be charged your first recurring payment until the first of the following month

2) For the "every 3 months" subscription you will be billed as follows: immediately upon sign up, and then on the 5th day of the fourth consecutive month.

3) For the semi-anual subscription you will be billed as follows: immediatelly upon sign up, and then on the 5th day of the 7th consecutive month. 

To change your billing information sign in at https://zocalopandulce.com/account >click on Manage Subscriptions > Click on BILLING INFORMATION > Choose whether you want to edit your card or billing address.

You may cancel your subscription at any time, for any reason, by logging in to your account. Sign in at https://zocalopandulce.com/account >click on Manage Subscriptions > Go to SUBSCRIPTIONS and cancel. Please note, make sure to cancel before the 5th day of any given month, if you do not wish to receive the month's box. (e.g. cancel any day from December 5th to January 5th, to avoid receiving the January box.)

Please keep in mind that gift subscriptions are pre-paid and cannot be cancelled.

Yes, you can reactivate your subscription by logging into your account and going to your subscriptions. You will see an option to reactivate

Have a question that is not listed here? Please contact us at customerservice@zocalopandulce.com

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